5.0 Troubleshooting
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Sample A+ Core 1 (220-1201) — 5.0 Troubleshooting questions with explanations
Use these examples to check how the topics are tested. Read the explanation for every option you were unsure about, then start a scored practice set above.
A mobile device shows "overheating". What is the recommended fix?
- ○ Restart, clean screen, remove case
- ○ Check volume, Bluetooth, do not disturb
- ✓ Close apps, remove case, avoid direct sunlight
- ○ Reduce brightness, disable background apps
Which tool is used to measures voltage, current, and resistance?
- ✓ Multimeter
- ○ Crimper
- ○ Tone generator and probe
- ○ Cable tester
Which Windows feature manages hardware and drivers?
- ✓ Device Manager
- ○ Safe Mode
- ○ System Restore
- ○ Task Scheduler
Which printer type requires maintenance such as: replace cartridges, clean print heads, align?
- ✓ Inkjet
- ○ Thermal
- ○ Impact
- ○ Laser
A mobile device shows "poor battery life". What is the recommended fix?
- ✓ Reduce brightness, disable background apps
- ○ Check volume, Bluetooth, do not disturb
- ○ Close apps, remove case, avoid direct sunlight
- ○ Restart, clean screen, remove case
Which Windows command shows active network connections?
- ✓ netstat
- ○ ipconfig
- ○ chkdsk
- ○ sfc
Which Windows feature automates tasks at specific times?
- ○ Device Manager
- ○ System Restore
- ✓ Task Scheduler
- ○ Event Viewer
Which printer type requires maintenance such as: replace toner, clean drum, remove paper jams?
- ○ Inkjet
- ○ Impact
- ✓ Laser
- ○ Thermal
A laptop screen shows "dim screen". What are likely causes?
- ✓ Backlight failure, inverter, brightness settings
- ○ Cable issue, GPU problem, panel damage
- ○ Loose cable, failing inverter, driver issue
- ○ Manufacturing defect, physical damage
Which Windows command queries dns records?
- ✓ nslookup
- ○ chkdsk
- ○ format
- ○ tracert
Which Windows feature loads minimal drivers for troubleshooting?
- ✓ Safe Mode
- ○ Event Viewer
- ○ Task Scheduler
- ○ Device Manager
A computer exhibits "usb device not recognized". What is the most likely cause?
- ○ Overheating component, failing PSU
- ○ CPU, RAM, or motherboard failure
- ✓ Driver issue, faulty port, bad cable
- ○ Failing hard drive
Which laptop component powers the backlight in older lcds?
- ○ DC jack
- ○ LCD panel
- ○ Webcam
- ✓ Inverter
Which Windows command is used to tests connectivity to a host?
- ○ ipconfig
- ✓ ping
- ○ sfc
- ○ nslookup
Which Windows feature reviews system and application logs?
- ○ Task Scheduler
- ○ System Restore
- ○ Safe Mode
- ✓ Event Viewer
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